Check In Process

Check-in

To check-in come to ‘Bella Vista’ at 96 North Steyne, corner of Pine Street and North Steyne (office and entry located at the rear of the building).

Check-In is at 2pm and Check-Out is at 10.00am.

Late Arrivals

As above come to Bella Vista. Collect your envelope with all your instructions and keys from our Body Corporate Letter Box located to the right hand side of the front glass entry doors. There is a secure padlock on the letterbox which requires a code – (TBA) to unlock the box. Please note payment must be made in full prior to any late arrivals. If you are experiencing problems gaining access, please call one of the mobile phone numbers on the front entry glass doors.

Office Hours

Monday to Friday 9.00am – 5.30pm Saturday and Sunday 9.00 am – 2.00pm
We do not operate a 24 hour reception.

Booking Terms & Conditions

A valid credit card and license or passport must be shown at time of check-in.

A $500 NON-REFUNDABLE deposit is required to secure your booking which will be credited towards the total tariff.
When paying with Visa or MasterCard there is a 1.5% surcharge, Amex has a 2.5% surcharge, or you can pay via direct credit into our bank account.

A half days charge applies for an early check-in or late check-out.

Check-in is at 2.00pm – we will endeavor to have your apartment ready by this time, however occasionally due to unforeseen circumstances, delays occur. We apologise for any inconvenience.

Check-out is at 10.00am. Any late checkouts will incur a full days charge.

A booking will be tentatively held in our system only upon request and will cancel after 24hours without a holding deposit.

The balance of the tariff must be paid in full prior to or on arrival.

There will be no refund for any unused portion of the holiday or shortening your reservation.

All bookings for December/January are to be paid in full one month prior to arrival which is non refundable.

Bookings made for December/January have a 7 night minimum stay policy.

Once a bookings has been made and confirmed, no discount offers will be accepted.

The number of tenants may not exceed the number of beds provided. There is a $50 charge per night for additional bedding i.e. fold away beds.

Guests must be over the age of 18 to book accommodation. All apartments must have a guest staying over the age of 18 years.

We accept cash, bank transfer, Visa, MasterCard, Amex & Debit card or direct transfers.

Our staff will describe the apartments and their positions to the best of their ability, no responsibility or refund for alleged misdescription can be accepted.

Specific units can be requested though not guaranteed.

All breakages or damage must be paid for by the tenant.

We do not under any circumstances tolerate pets, parties or smoking.

As we do not charge GST we do not supply tea/coffee etc.

Servicing of the apartment occurs after every 7 days in Bella Vista and Pine Court.

Servicing of any apartment other than those listed will be an additional charge per service.

If you are locked out of your apartment or lose your keys after hours, a locksmith must be called at your expense.

The locksmiths number is: 9938 6600.

There is one car space allocated to each luxury apartment, any additional car spaces (if available) are charged $35 per night. If you require an extra spot please advise reception to go onto a wait list at time of booking.
To avoid a departure cleaning charge ($500) the apartment must be left in the condition it was hired in.